Online Call Center Training for Aspiring Agents & More by AIJ RAPID LLC
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AIJ RAPID LLC
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Highlights
- Why enroll at AIJ Rapid LLC?
- Offers quality online training and interactive sessions globally since 2011
- All courses are curated by a dedicated team of experts
- Video courses are detailed and easily accessible on your desktop, laptop, or mobile phone
- Courses offered:
- 3-hour call center agent training for USA clients part 1 for P2000 instead of P5000
- Call taking demeanor for inbound/outbound customer service
- Responsibilities of being in compliance with any accounts in accordance with state and federal laws (FAQ)
- Customer service satisfaction survey and KPIs (key performance indicators)
- How to express empathy and sympathy to callers
- Call center performance and metrics
- 1- to 2-hour call center interview skill set and mindset training for P1000 instead of P2000
- Proper enunciation
- Ethics and bearing
- Reading comprehension skills
- Listening techniques to call taking
- Proper demeanor on a remote or face-to-face interview
- 2-hour session of call-taking skills tips to best quality assurance metric for USA retail stores for P1250 instead of P2500
- Telecommute early
- Presence of mind
- File organization
- World-class greeting
- Product knowledge
- Upsell
- Empathy
- Active listening
- Noise-free environment or noise-canceling headsets
- Best practices
- 1- to 2-hour session of tips for aspiring agents for call center jobs for P1000 instead of P2000
- Preparation
- Attitude
- Knowledge and training
- Skill set and mindset
- Proactive approach
- Perks:
- All participants shall receive a certificate of attendance upon session completion