Online Call Center Training for Aspiring Agents & More by AIJ RAPID LLC

₱1000
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₱2000
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AIJ RAPID LLC
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Highlights

  • ​Why enroll at AIJ Rapid LLC?
    • Offers quality online training and interactive sessions globally since 2011
    • All courses are curated by a dedicated team of experts
    • Video courses are detailed and easily accessible on your desktop, laptop, or mobile phone
  • Courses offered:
    • 3-hour call center agent training for USA clients part 1 for P2000 instead of P5000
      • Call taking demeanor for inbound/outbound customer service
      • Responsibilities of being in compliance with any accounts in accordance with state and federal laws (FAQ)
      • Customer service satisfaction survey and KPIs (key performance indicators)
      • How to express empathy and sympathy to callers
      • Call center performance and metrics
    • 1- to 2-hour call center interview skill set and mindset training for P1000 instead of P2000
      • Proper enunciation
      • Ethics and bearing
      • Reading comprehension skills
      • Listening techniques to call taking
      • Proper demeanor on a remote or face-to-face interview
    • 2-hour session of call-taking skills tips to best quality assurance metric for USA retail stores for P1250 instead of P2500
      • Telecommute early
      • Presence of mind
      • File organization
      • World-class greeting
      • Product knowledge
      • Upsell
      • Empathy
      • Active listening
      • Noise-free environment or noise-canceling headsets
      • Best practices
    • 1- to 2-hour session of tips for aspiring agents for call center jobs for P1000 instead of P2000
      • Preparation
      • Attitude
      • Knowledge and training
      • Skill set and mindset
      • Proactive approach
  • Perks:
    • All participants shall receive a certificate of attendance upon session completion